How do I order?
Flavors at 12 Paws are rotated on a weekly basis. That means that most flavors are only available once. Once it is sold out, it's gone -- unless I bring it back at a future date! It's not possible for me to keep stock of any given flavor, as this is a very small operation. At the beginning of each week (usually Sunday), I'll post new flavors to my Instagram story. I'll typically "drop" this ice cream on Friday at Noon. That means I will restock the store at exactly that time. Because this ice cream is small batch and made by one person, it is limited in quantity. Therefore, I recommend you set an alarm if you'd really like to try a particular flavor!
All ice cream is sold directly through my store-- NOT via email.
No really, how do I get a pint?
Sign up for my mailing list! There is a sign-up box on the bottom of the main page of my website. I email the mailing list when I drop pints or have important updates.
Sign up for post notifications and story notifications on my Instagram.
Set an alarm! Seriously, set an alarm. Maybe even set a second alarm for when you get distracted and forget why you've set the first alarm, too.
Have your payment info ready and browse the week's pickup and delivery options BEFORE purchasing.
If you're checking out with PayPal, log in before the drop
Your pickups don't work for me, what should I do?
Do you deliver? Ship?
- We're putting delivery on pause while we work on expanding our business. Right now, we need to focus on making you more ice cream!
- We can't ship ice cream, but if you'd like to have merch shipped you can let us know via email or through our Contact Us form.
I forgot to come to pick up! What now?
24-hour notice is required to reschedule a pickup. Failure to pick up your pint(s) at your scheduled pick-up will result in a forfeited pint without a refund, barring an emergency situation. 12 Paws patrons are highly encouraged to set reminders to avoid missing a pickup. Pickup details are sent automatically, in a separate email from order confirmation. We ask for such advance notice of reschedules in order to: proactively coordinate ice cream transportation, avoid product degradation, and free up our extremely limited freezer space. Please contact us if you have any questions or concerns.
Can I place a custom order?
Send us a message through our contact form. We don't always have capacity for custom orders, but will attempt to accommodate what is possible.
Do you make dairy free/gluten-free ice cream?
Is your kitchen allergen free?
What does "12 Paws" mean?
Is this ice cream for dogs?
No. It is ice cream for humans. Find us at a market and we might have some pup cups!
When will you bring back my favorite flavor?
Do you make this ice cream at your house?